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We’ve addressed the common questions people might ask when getting support from our service. If you have a query and don’t find the answer below then please get in touch with us and we’ll be happy to help. 


Below are the answers to some of the commonly asked questions we get. If you cannot find answers to other questions do get in touch. 

Who can use Talking Therapies services?

Talking Therapies is available to anyone 16 years and over and registered with a GP in Barnet or Enfield. If you are under 16, talk to your GP to find the right service for you. 


If you are registered with a GP outside the areas above, you can find your local talking therapies service: here. If there is a specific reason why you wish to be seen within Barnet or Enfield Talking Therapies, even if you do not have a local GP, please contact the service directly to discuss possibilities. 

How do I self-refer and what happens next?

Click here for a referral form. Self-referral via our website link is the easiest and quickest way to refer. Alternatively, you can call us or send in a referral form provided by your GP or downloaded from the website. 


Once we have received and processed your referral, a member of our team will be in touch to book an initial telephone assessment. 


The telephone appointment is usually with a clinician called a Psychological Wellbeing Practitioner (PWP) and will give you an opportunity to talk about your current situation and how this affects you. The clinician will explain the different types of therapy and support we offer and together agree on the therapy that would be most beneficial for you. 

Can I refer someone else?

Yes, we ask though that the client must always be in agreement with the referral, and we will need to verify this before being able to offer any appointments. 


In line with our policy we are unable to discuss referrals without verbal consent from the client. 

How will I be contacted?

We will usually try to contact you by phone on the number you or your GP provided. If we are unable to contact you by phone we may leave you a voicemail or send you a text message, email or letter. 

What if I need help now?

Our service is not able to provide support for people who are in immediate danger and crisis or immediate risk of serious harm or injury.  


If you are in need of immediate help or in crisis call 0800 151 0023 


This is a crisis telephone service for people living in Barnet, Enfield or Haringey. You can call this number to get help or advice in a crisis from our trained mental health advisors and clinicians, 24 hours a day, 7 days a week, 365 days a year.  


For further information see the urgent help section.

If I am offered treatment what can I expect and what is expected of me?

Whether you are attending our workshops or having individual sessions, you are expected to attend your scheduled appointment to maximise the effectiveness of your treatment. 


At the beginning of treatment, you will set therapy goals which you will be working towards and continuously review with your therapist. 


Session lengths can vary depending on the type of therapy offered and will be discussed during your appointment. 


Throughout your course of treatment, you may be expected to complete homework tasks which are designed to help you practice what you have learnt in your therapy session. 

What are the questionnaires I have to complete?

You will be asked to complete a set of clinical questionnaires each time you attend an appointment which ask about your mood, your symptoms and the impact these are having on different areas of your lifeOver the course of a treatment the results of these will be reviewed by you and your therapist with the aim of tracking changes over timeThese questionnaires can be completed online or on paper. 

Do you have a cancellation or non-attendance policy?

If you are unable to attend your appointment, wish to reschedule, or you no longer require our service, please contact us by phone or email. 

Please note if you do not attend your appointment, and fail to cancel or reschedule it in advance we will need to discharge you in line with the service policy. If you cancel two appointments, we will need to discharge you from the service. 

Is the service confidential?

Yes the service is confidential however we do need to inform your GP that you have been referred to our service and also receive copies of your initial appointment letter and your discharge letter.  


Your information may be disclosed to other non-NHS organisations who may be involved in your care, such as the Local Authority or Education services, but only when there is a justifiable reason to do so (e.g. safeguarding concerns or concerns over your safety or the safety of someone in your care), and where an appropriate legal basis under data protection law has been identified. 


All NHS staff have a legal duty to maintain confidentiality and if there is no justifiable reason to share information, your information will remain within the team, discussed only within clinical supervision. Your employer, family or friends will not have access to any information about you that we hold on our system. 

How do you use my personal information?

The service collects your personal information to ensure that you receive appropriate care and treatment and to meet certain statutory obligations. This information is kept, together with details of your care, because it may be needed if you require treatment again. It may also be used to investigate legal claims, complaints or untoward incidents. 


The Trust aims to provide service users with the best possible care. We assess the effectiveness of the care we provide so we can continually improve by collecting information about your condition, the type of care you receive and the outcome of your treatment. This data is anonymised and securely sent to NHS Digital, which is the central organisation that receives the same data from all publicly-funded Community Services across England. 


The data set is used to produce anonymised reports that show only summary numbers of, for instance, patients referred to different types of services. It is impossible to identify any individual patient in the reports, but the reports do help us to improve the care we provide to you and other patients. Please be assured that no information that could reveal your identity is used in national reports. 

Will I have to pay?

No, your treatment is free of charge as an NHS service. 

Can I bring someone with me to my appointment?

Our therapies are offered on an individual basis and we ask that you attend them on your own. On some occasions your therapist may wish to involve a family member to aid the process of therapy, and will discuss this with you. 

What if English is not my main language?

We have some therapists who speak other languages and we also work with professional interpreters who can support people who do not speak English. If you need language support, please let us know when you first make contact with us. We are not able to allow family members or friends to interpret. 

What if I have a physical disability?

Please let us know in advance if you have any mobility problems which could cause any difficulties in attending your appointment. Many of our bases and locations offer disabled access, however there are some locations where this isn’t guaranteed. 

How is Talking Therapies anti-racist and working to promote inclusivity and equity?

At Talking Therapies a core group of the team come together regularly to talk about antiracism as well as develop cultural competence on both a practical level (what needs to be done) and reflective level (what we need to think about). 

We are committed to improving access and supporting individuals from ethnically diverse groups as well as those who identify as LGBTQ.  

How can we help?

We kindly ask you do not share any sensitive information here. In addition, this bot is for general enquiries. Complete your self referral form if you wish to provide further information, particularly of a sensitive nature so that it is securely stored and addressed.